Video visits with your Providence healthcare provider!

Skip the waiting room! For your next appointment, visit your provider without leaving home or work — even when you’re out of town. All you need is access to your online Providence Patient Portal and a video-capable computer, tablet or smartphone.

Secure video appointments are ideal for follow-up visits, medication questions, test results or general questions. And they’re perfect when you need immediate medical attention from a trusted provider and you can’t visit your doctor’s office in person.

“Telemedicine is the way to go! Super easy and quick; I already feel better and didn't have to make any additional trips to the doctor.

“Very convenient! No traffic, no hassle and still personable with the same attention to detail as an in-office visit.”

Currently, these Providence practices offer Video Visits —

Beavercreek Commons Family Practice  •  Buckeye Family Practice
Crossroads Medical Center  •  Family Health Center   
Northeast Family Practice  •  Sugarcreek Family Medicine

  • Video Visits
  • Video Visits

How to schedule your video visit
Log in to your online Providence Patient Portal. 
If you don’t have a Portal, click here to create one — it takes just a few minutes.

From your Portal on a computer

  1. Click on the ‘Appointments’ tab
  2. Click on ‘Secure Online Video’
  3. Select the day for your desired appointment.

From your Portal on a smartphone

  1. Select the ‘Appointments’ tab
  2. Select ‘Schedule New Appointment’
  3. For Appointment Reason, select ‘Secure Online Video Appointment’.
  4. In the ‘Who is your provider?’ menu, scroll down and select your provider.
  5. In the ‘Which office do you use?’ menu, scroll down and select the office where your provider practices.
  6. Select the day and time you would like your Video Visit.

To replicate the computer desktop  — and its simpler Video Visit instructions — on your smartphone, click ‘Full Site’ before logging in to your Patient Portal.

Or, call your doctor’s office for assistance in making a Video Visit appointment.

Tips for a great video visit
• Wi-Fi or a wired connection is strongly preferred for a great video visit experience.

• Use headphones — it cuts down on background noise and helps keep the conversation with your doctor private.

Go to your Patient Portal now, or set up a Portal account.

How to begin your video visit

• After you’ve made your appointment, watch for an email or text that includes a link to download the 'Providence Medical TeleMedicine' mobile app. With the app you can set up your user profile.

• Log in to your appointment with your computer, tablet, or a smartphone such as an iPhone, iPad, or Android device — find the app 'Providence Medical TeleMedicine' on your mobile device, or click here from your computer. You’ll also need a valid credit card.

• Please log in 15 minutes before your video visit and be prepared with questions for your doctor.

Tips for a great video visit

• Wi-Fi or a wired connection is strongly preferred for a great video visit experience.

• Use headphones — it cuts down on background noise and helps keep the conversation with your doctor private

FAQ

What do I need for my video visit?  You can use a computer, tablet, or a smartphone such as an iPhone, iPad, or Android device.

How much will my video visit cost?  Video visits are typically covered by your regular health insurance — you’ll enter your credit card information before the appointment and will be charged the same co-pay as an in-person visit. Note: Currently, insurance plans from Cigna, CareSource, Medicare and Medicaid do not cover health video visits.

Is my video visit secure?  Yes! The video technology uses ban-grade encryption. However, make sure you find a quiet, private place in your home or office for your appointment.

Go to your Patient Portal now, or set up a Portal account.