Health Video Visits — ideal when your doctor's office may be closed!

Beginning Monday, January 14, 2019, any Providence patient can see a Providence provider in a Health Video Visit during hours when many practices have closed. All you need is an online Patient Portal Account, and a video-capable computer, tablet or smartphone.

It's the perfect solution when you need medical attention right away! You'll receive personalized care from a trusted provider who has your medical records, and you'll avoid the extra cost and inconvenience of urgent care.

Here are Health Video Visit hours during our introductory phase of this exciting new program:

Mondays through Thursdays — 5:30 pm to 7:30 pm

  • Telemedicine

How to begin your Health Video Visit
Step 1.  Log in to your online Providence Patient Portal. 
If you don’t have a Portal, click here to create one — it takes just a few minutes.

Step 2.  Click on ‘Appointments’.

Step 3.  Click on ‘Secure Online Appointments’ in the Type of Appointment menu. You’ll see a Video Visit schedule with available appointment times; click on the current appointment time, or the time that’s best for you.
You’ll get a confirmation email or text message that contains a link to our Video Visit site or Video Visit mobile app.

That’s it! Please be prepared with questions for your provider. You’ll also be asked to enter information from a valid credit card — you’ll be charged the same co-pay as an in-person doctor’s office visit. In some cases, you may  

Tips for a great video visit
• Wi-Fi or a wired connection is strongly preferred for a great video visit experience.

• Use headphones — it cuts down on background noise and helps keep the conversation with your doctor private.

Go to your Patient Portal now, or set up a Portal account.

Why see my doctor over video?  Video visits allow you to conveniently meet with your doctor over secure video, from the location of your choice. This lets you skip the waiting room, and saves you a trip to the doctor’s office.

What do I need for my video visit?  You can use a computer, tablet, or a smartphone such as an iPhone, iPad, or Android device. Search for ‘Providence Medical TeleMedicine’ in the app store on your mobile device, or go to from your computer. You’ll also need a valid credit card.

How much will my video visit cost?  Video visits are typically covered by your regular health insurance — you’ll enter your credit card information before the appointment and will be charged the same co-pay as an in-person visit.

Is my video visit secure?  Yes! The video technology uses ban-grade encryption. However, make sure you find a quiet, private place in your home or office for your appointment.

Go to your Patient Portal now, or set up a Portal account.